Shipping and Returns

Return & Refund Policy

Two Baby Bears and Co. accepts returns on items purchased directly through www.swaddlesleeves.com within 30 days of the purchase date and on items that are in their original packaging and have not been worn, used, or washed in any way. If you are unsure about sizing, please be sure to keep tags ON until you have tried the product on your baby and verified correct sizing. To complete your return, we require a receipt or proof of purchase. 

If you would like to schedule a return and for additional questions, please email our team at care@twobabybearsco.com. We do not pay for return/exchange shipping or provide a pre-paid label. Customers are responsible for return shipping costs. For a prompt refund, please be sure to email us the tracking number for your refund shipment. Please be sure to utilize shipping that offers tracking, as we cannot be held responsible for lost parcels. As soon as we receive and inspect the item, we will refund the credit card used to purchase the item (minus the original shipping charges). Please note that it can take an average of 5 business days for the refund to show on your account.

If you postmark your return past the 30 day window, it is not our responsibility to follow up with you regarding your item or send it back. We will simply discard the item with no follow up unless previously discussed with a customer care representative.

If we are unable to determine who the return came from, or if a return comes to us without any sort of identifying name, order number, or packing slip, we will be unable to issue the refund and will not take the responsibility to send it back. We will simply discard the item with no follow up. 

If you send your Swaddle Sleeves back without the original tags still attached and packaging material, we can’t accept your return. We have designed our packaging and tags such that you should be able to easily try on the product for sizing without having to take the tags off. Please note products returned used, stained, or with a missing part are returned to sender without refund or follow-up. Thank you for your understanding. 

No returns accepted on items labeled as FINAL SALE. All other items may be returned under our standard 30-day return policy as highlighted above.

Do not send item back to our "From Address." This location does not process returns. If you do so, we will be unable to process your refund. Contact us for the return address to receive a refund. 

Ordered the wrong size? No problem! Submit a return request by emailing: care@twobabybearsco.com and place another order for the right size on our order page. We will send out your correct size the next business day and will refund your first order as soon as we receive your returned item.

We do not provide refunds for gift cards. 

We do not provide returns on international orders.

We do not offer partial returns on 2-pack bundles or any other item on our website listed as a bundle. 

All returns are currently subject to a 5% restocking fee.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

If you purchased your item from an authorized retailer, you will need to refer to their return policy and you will need to contact them directly.

All Sale Are Final. We do not offer exchanges or returns on sale items. 

DEFECTIVE PRODUCTS

At Two Baby Bears and Co., we take great pride in the high quality of our products and want our customers to love their Swaddle Sleeves as much as we do. We do our best to fully inspect all orders before delivery. In the rare event that you receive an item damaged before or during transit, please alert us immediately via care@twobabybearsco.com with a description and photos showing the damage. We accept returns for faulty items 60 days from purchase date. Because of this, please inspect your order upon arrival. Please note that items damaged by general wear/fabric snags/etc. or incorrect washing will not qualify as faulty. 

We will send out another new replacement for you ASAP.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at care@twobabybearsco.com.

SHIPPING 

We understand that when our customers order Swaddle Sleeves, they usually want it now!  As such, we do our best to ship orders within 12 hours from the date of order (Monday-Friday); however, this is not guaranteed.  Orders ship out Monday through Friday afternoon (excluding holidays). All orders placed before 10:00 aM EST will ship out same day. Orders placed after 10:00 AM EST will ship out next day.

Since timely delivery is important, our fulfillment center processes orders upon receipt Monday-Friday which can make order changes difficult.  If you have an order change request, please contact us by email (care@twobabybearsco.com) immediately and we will do our best to make the requested change if your order has not been processed. If it's already been processed and shipped out, please understand that your package is not in our hands anymore as it's already with the postal carrier. 

Shipping and handling fees will be calculated in the shopping cart during checkout and before confirming your order.  With Priority Shipping within the continental United States carrier is selected based on zone and weight, and takes approximately 2-3 business days from date of shipment (Mon-Fri. excluding Postal Holidays).  Express Shipping carrier will be selected based on zone and weight, and takes approximately 1-2 business days from date of shipment (Mon-Fri. excluding Postal Holidays).  International Orders (including Canada) are shipped via USPS First Class Mail International or UPS Standard, and take approximately 2-18 business days (Mon-Fri. excluding Postal Holidays, +/- depending on the time it takes to get through customs). International duties may be assessed upon delivery and are the customer's responsibility. A shipping confirmation email with tracking information will be sent once your order has shipped.  All items in an order must be shipped using the same delivery method and to the same location.  Credit for shipping charges will not be given based on your assumption of the shipping date, the estimated delivery date given by the carrier, or for circumstances beyond our control (e.g. holidays, weather, carrier issues, etc.). For international orders, we recommend that you select Route Shipping Insurance at checkout just in case. Please feel free to contact us directly at care@twobabybearsco.com with any specific shipping questions.

The address that we ship to is the address you provide upon checkout. Please make sure that the address within your account is your correct shipping address. You, as the customer, are responsible for ensuring we have the correct address before shipping.

We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address. If an item is returned to our headquarters because it was unable to be delivered due to an incorrect address, there will be a re-stocking fee or a charge for the item to be re-delivered. 

Please make sure your size and address are correct before you make your purchase! Once orders are placed we are rarely unable to change them. Our distribution center will process and ship your order within 6-12 hours of placement (Monday-Friday).

PRIORITY SHIPPING

We use Priority Shipping for domestic orders (if selected at checkout) so that you can receive your Swaddle Sleeves ASAP, and you will receive insurance (up to $100), tracking, and an estimated delivery within 1-3 business days from shipping day. Please note, USPS estimates a 1-3 business day delivery, but they are unable to guarantee the delivery time frame. We are not responsible if USPS is not able to deliver within the Priority 1-3 business day delivery. Once shipped, shipping charges are non-refundable. 

SHIPPING CLAIMS

We are not responsible for items lost or stolen in transit. It is the responsibility of the purchaser to contact USPS with any loss or delivery disputes. We will provide any assistance we can with filing the appropriate documentation for a claim with the carrier service. If you have selected ROUTE Shipping Insurance upon checkout, we will help you make your claim through their system. 

DELIVERY REFUSAL

If you refuse the delivery of your package, you will be charged for the return shipping. 

INTERNATIONAL PURCHASES and SHIPPING

All international purchases are final. 

Shipping costs and shipping duration vary by country and will be reflected at checkout. 

International orders may be subject to customs, duties and/or taxes, and are the responsibility of the recipient upon delivery.  It is possible that your shipment may be delayed in customs.  We recommend you contact local tax or customs authorities prior to ordering so you are not surprised by unexpected charges.

Please note, items can be delayed in customs for up to 45 days. This is a standard inspection, and, unfortunately, Two Baby Bears and Co. does not have control of this process. If you still haven’t received your order 30 days after it was processed, please contact your local postal service. We are not responsible for items lost in transit and it is your responsibility to file a claim with the carrier. 

If you refuse the delivery of your order, you will be charged for the return shipping. The amount of the shipping costs from your order is also not refundable. 

WARRANTY AND UNAUTHORIZED DEALER WARNING

Two Baby Bears and Co. is committed to providing our customers with top quality products through authorized dealers. Our policy is to honor product warranties only on products purchased from an authorized dealer and only accompanied by a receipt or proof of purchase. Unfortunately, Two Baby Bears and Co. products are sometimes sold by companies that we have not authorized. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to the Two Baby Bears and Co. warranty coverage, replacements, or refunds. In order to make sure you are buying our products from an authorized online retailer, only purchase through our website, www.twobabybearsco.com or our Amazon store “Two Baby Bears and Co.”

Contact us directly at care@twobabybearsco.com if you have any questions about our policies. We are here to help!